jilifish Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data jilifish collects from players in the Philippines, how we use it, and the rights you have over your information. By using our platform, you agree to the practices described here. If you have questions, our FAQ page is a good starting point.
Information We Collect and How We Use It
A clear breakdown of the personal data jilifish gathers, why we need it, and how it helps us deliver a safe and smooth experience for every Filipino player.
1. Account and Registration Data
When you create an account on jilifish, we collect the information you provide during registration — including your name, date of birth, email address, mobile number, and residential address in the Philippines. This data is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. We also collect your chosen username and password, though your password is stored in an encrypted format and is never visible to our staff. If you update your profile at any time, the revised information replaces the previous record and is subject to the same protections. We may ask for additional identity documents — such as a government-issued ID — when processing withdrawals or responding to account security concerns. All registration data is stored on secure servers and is only accessible to authorised personnel with a legitimate operational need. Providing accurate information at registration is a condition of using the platform, as outlined in our Terms and Conditions.
2. Gaming Activity and Transaction Records
We record details of your activity on the platform, including the games you play, bet amounts, game outcomes, session durations, and any bonuses or promotions applied to your account. Transaction records — covering all PHP deposits and withdrawals — are retained as required by applicable regulations and for the purpose of resolving any disputes that may arise. This data also helps us monitor for unusual patterns that could indicate problem gambling, fraud, or a breach of our fair play rules. We use aggregated, anonymised gaming data to improve platform performance, game selection, and the overall player experience. Individual gaming records are not shared with third parties for marketing purposes. You may request a summary of your transaction history by contacting us through the details provided on this platform. Records are retained for the period required by law and then securely deleted or anonymised.
3. Device, Technical, and Usage Data
When you access jilifish — whether on a mobile device, tablet, or desktop — we automatically collect certain technical information, including your IP address, device type, operating system, browser version, and the pages or features you interact with during your session. This data is used to ensure the platform functions correctly across different devices, to diagnose technical issues, and to improve load times and mobile responsiveness for players in the Philippines. We may also collect approximate location data derived from your IP address to comply with geographic access requirements — we do not collect precise GPS location data. Session logs help our support team investigate and resolve any technical complaints you raise. This technical data is not used to build individual marketing profiles and is not sold to advertising networks. Cookies and similar technologies may be used to maintain your session and remember your preferences; you can manage cookie settings through your browser. For more detail on how we handle cookies, please refer to the relevant section below.
4. Communications and Support Interactions
If you contact our support team — whether by email, live chat, or any other channel available on the platform — we retain a record of that communication, including the content of your messages and any attachments you provide. These records allow us to follow up on unresolved issues, maintain consistency in our responses, and improve the quality of our customer support over time. We may also send you service-related communications, such as account verification emails, security alerts, or notifications about changes to these policies — these are not marketing messages and cannot be opted out of while your account is active. If you have consented to receive promotional communications, you may withdraw that consent at any time by following the unsubscribe instructions in any such message or by contacting us directly. We do not share your contact details with third-party marketing companies. All communication records are stored securely and are only accessible to staff who need them to perform their duties.
Your Data Rights and How to Exercise Them
As a player based in the Philippines, you have clear rights over your personal data. Here is what you can request and how we handle those requests.
Right to Access
You may request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe and provide the information in a clear, readable format. This includes your registration details, transaction history, and any communications we have on record. There is no fee for a standard access request. If your request is unusually broad or repetitive, we may ask you to clarify the scope before proceeding.
Right to Correction
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic profile information directly through your account settings, or contact us for changes that require manual review. We will action correction requests promptly and confirm once the update has been made. Corrected data is subject to the same security and retention standards as the original record.
Right to Erasure
You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that certain data — such as transaction records — must be retained for a minimum period under applicable regulations, and erasure requests cannot override these legal obligations. Once the retention period has passed, data is securely deleted or anonymised.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop processing it for that purpose without requiring justification. For other types of processing based on our legitimate interests, you may also object — we will then assess whether our interests override your rights in that specific case and respond accordingly. To exercise this right, contact us using the details in the footer of this page.
Cookies and Similar Technologies
We use cookies to keep the platform running smoothly and to remember your preferences between sessions. Here is a plain-language summary of how we use them.
Essential Cookies
These are required for the platform to function. They keep you logged in during your session, maintain your cart or game state, and enable security features. You cannot opt out of essential cookies while using the platform, as they are strictly necessary for the service to operate.
Analytics Cookies
We use anonymised analytics data to understand how players navigate the platform — which pages are most visited, where users drop off, and how features perform on mobile devices. This helps us prioritise improvements. Analytics data is aggregated and does not identify individual players. You may opt out through your browser settings.
Preference Cookies
These cookies remember your settings — such as your preferred language or display options — so you do not have to reconfigure them each time you visit. They improve convenience without collecting sensitive data. You can clear preference cookies at any time through your browser without affecting your account data.
Managing Your Cookie Preferences
Most web browsers allow you to control cookies through their settings — you can block new cookies, delete existing ones, or receive a notification before a cookie is stored. Please be aware that disabling certain cookies may affect the functionality of the jilifish platform, particularly features that require you to remain logged in. Instructions for managing cookies vary by browser; refer to your browser's help documentation for specific guidance. We do not currently respond to browser "Do Not Track" signals, but we are committed to reviewing this position as standards evolve. If you have questions about our use of cookies, visit our FAQ page for more information.
Questions About Your Privacy?
If you have any questions about how jilifish handles your personal data, or if you would like to exercise any of your data rights, our FAQ page covers the most common queries from Filipino players. You can also review our Terms and Conditions for the full picture of how your account is governed.
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